Departments Stores Store Associate - Cato Field Management - Cato Store Associate - It's Fashion Field Management - It's Fashion Store Associate - Versona Field Management - Versona Corporate Construction/Store Development Credit Distribution Center E-Commerce Fashion Design, Color & Trend Finance/Accounting Human Resources Information Technology Loss Prevention Marketing/Advertising Merchandise Planning & Allocation Merchandising Product Development Real Estate Store Operations Job Title: Part Time Credit Service Representative Department: Credit LOCATION: Charlotte, North Carolina JOB SUMMARY: Under the direct supervision of the Credit Compliance and Operations Manager, the Call Center Representative position is responsible for servicing all aspects of the Cato credit card and eCommerce orders. Responds to consumer and store inquiries regarding the Cato credit card accounts and Online orders performing specific duties as requested. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responds to customer and store inquiries regarding eCommerce billing, tracking, and troubled order inquiries. Respond to customer and store inquiries regarding the customers’ Cato Credit Card Account. Work under pressure and meet deadlines in a professional manner and maintain adequate speed and efficiency in accordance with departmental guidelines. Provide prompt and accurate authorization decisions. Perform maintenance activities on accounts as needed. Perform monetary transactions on credit accounts, as necessary. Utilize accepted collection techniques in accordance with company and Fair Debt Collection Practice Act guidelines to attempt to obtain payment from customers. Utilize and follow guidelines in accordance with the Cedar Hill National Bank Privacy Policy and the Bank Secrecy Act (BSA); such as completing suspicious activity referrals and updating CIP and CDD information when applicable. Respond promptly to customer phone and email inquiries. Process Internet Applications and pending store applications. Support special projects and cross-functional initiatives as assigned. OTHER RESPONSIBILITIES: 1. Perform various other department duties and special projects as requested by supervisor. QUALIFICATIONS: EDUCATION: Minimum, High School Diploma WORK EXPERIENCE: Previous telephone and Customer Service experience preferred. Retail and previous collection experience is beneficial. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 1. Strong verbal and written communication skills including a courteous, pleasant telephone voice. 2. CRT input experience. 3. Ability to work under pressure in a professional manner and customer service oriented. 4. Credit bureau knowledge preferred. 5. Ability to complete work assignments on a daily basis and to meet deadlines. E-Mail catojobs@catocorp.com For our online employment application, click here. If you are intersted in joining the team, please complete an online application or bring your completed application to your nearest store. To find the store nearest you, please click on the Store Locator. Equal Opportunity Employer Drug-free workplace You must be at least 18 years of age to be employed by the company.
